Shipping policy
We know you’ll be keen to get your State of Mind order in your hands, so we’ll always do our best to get it packed and on its way as quickly as possible.
AUSTRALIAN SHIPPING
State of Mind ships Australia-wide from Townsville, Queensland. Shipping options and rates available for your order will be displayed at checkout.
Spend over $150 AUD? Shipping’s on us. We offer FREE standard shipping Australia-wide on orders over $150 AUD.
ORDER PROCESSING
Once your order has been placed, our team will get to work preparing it for dispatch. During new releases, sales, public holidays and other busy periods, processing may take a little longer than usual. We appreciate your patience while we get your order ready.
Once your parcel has been dispatched, you’ll receive a shipping confirmation email with your tracking details.
TRACKING YOUR ORDER
All tracked orders will receive tracking information via the email address provided at checkout. Please allow some time after receiving your shipping confirmation for tracking information to update with the carrier.
DELIVERY TIMES
Delivery times will vary depending on your location and the shipping method selected at checkout.
Once your parcel has been handed over to the shipping carrier, delivery timeframes are outside of State of Mind’s direct control. Delays can occasionally occur, particularly during peak periods or due to circumstances affecting the carrier.
INCORRECT SHIPPING ADDRESSES
Please double-check your shipping details before completing your order.
If you notice an error after placing your order, contact us as soon as possible. If your order hasn’t been dispatched, we’ll do our best to update the address for you. Once an order has been dispatched, we may not be able to redirect or recover the parcel.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
MY TRACKING SAYS DELIVERED, BUT I CAN’T FIND MY ORDER
If your tracking shows that your parcel has been delivered but you can’t locate it, we recommend:
- Checking around your property and any safe-drop locations.
- Checking with other members of your household, neighbours or building reception.
- Contacting the shipping carrier directly using your tracking number.
If you’re still having trouble locating your parcel, get in touch with us and we’ll do our best to help.
LOST OR DAMAGED IN TRANSIT
If you believe your parcel has been lost or arrives damaged in transit, please contact us with your order number and any relevant photos or tracking information so we can assist.
Your rights under Australian Consumer Law are not affected by this policy.
QUESTIONS?
Still have a question about getting your order? Get in touch with the State of Mind team and we’ll be happy to help.
